Terms and Conditions
Welcome to Seraphine Jewelry! Please review the following terms and conditions carefully before using our website. By accessing or purchasing from our site, you agree to comply with and be bound by the terms and conditions outlined below.
1. General Information
- Company Information: Seraphine Jewelry (“we,” “us,” or “our”) is a jewelry retailer specializing in high-quality, gold-plated, non-tarnish, and water-proof jewelry.
- Agreement: By accessing our website, you accept these terms and conditions. If you disagree with any part of these terms, please refrain from using our website.
2. Eligibility
To place an order with Seraphine Jewelry, you must be at least 18 years of age or have the permission of a parent or legal guardian. By placing an order, you confirm that all information provided is accurate and complete.
3. Product Information
- Product Descriptions: We make every effort to provide accurate descriptions, images, and details of our products. However, slight variations may occur due to lighting or manufacturing processes.
- Availability: We strive to maintain accurate stock levels. However, certain items may become unavailable after an order is placed. If this occurs, we will notify you and provide the option of a refund or exchange.
4. Pricing and Payments
- Prices: All prices are listed in AUD and are subject to change without notice. We reserve the right to correct any pricing errors.
- Payment Methods: We accept major credit cards, PayPal, and other payment methods as listed on our checkout page.
- Taxes and Duties: All applicable taxes and duties are the responsibility of the buyer and will be calculated at checkout for all orders within Australia.
5. Shipping and Delivery
- Processing Time: Orders are typically processed within 1-2 business days. Please refer to our Shipping and Returns Policy for more information.
- Delays and Lost Packages: Seraphine Jewelry is not responsible for delays or lost packages caused by shipping carriers. However, we will work with you to resolve any issues to the best of our ability.
6. Returns and Exchanges
- Eligibility: Returns are accepted within 14 days of receipt. The item must be unused, unworn, and in original packaging.
- Process: Please refer to our Shipping and Returns Policy for detailed instructions.
- Refunds: Approved returns will be refunded to the original payment method within 7-10 business days after the return is received and processed.
7. Intellectual Property
All content on the Seraphine Jewelry website, including but not limited to images, logos, text, and designs, is the property of Seraphine Jewelry and is protected by intellectual property laws. Unauthorized use of our content is strictly prohibited.
8. Limitation of Liability
Seraphine Jewelry is not liable for any indirect, special, incidental, or consequential damages resulting from the use of our products or website. By purchasing from our site, you agree to use the products at your own risk.
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Changes to Terms and Conditions
Seraphine Jewelry reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and by continuing to use our site, you accept the revised terms.
11. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us at hello@seraphinejewelry.com.au
Thank you for choosing Seraphine Jewelry! We are dedicated to providing you with beautiful, long-lasting jewelry and an enjoyable shopping experience.